Shipping and gift-wrapping costs are not refundable. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Refunds are made to the purchaser using the original method of payment. Returns are normally processed within 72 hours of receipt. Orders with a value over $100 require a signature at the time of delivery. Please include in your note whether you are requesting a refund, replacement or exchange.Ĥ) If a call tag is not issued for your return order, you may return your item(s) to the following address:Ĥ) For your protection, we recommend you that you confirm insurance on your package and cover yourself for at least the amount of your order total.ĥ) Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address. Please communicate with White House Gifts at to request a return authorization.ġ) Place the item(s) in the condition in which it was received in its original packaging.Ģ) Place packaged item(s) in the shipping box.ģ) Include a note regarding the reason for your return. All returned items must have been unworn, unwashed, and in new condition to be eligible for a refund or exchange.

Masks cannot be returned once they are opened. Only items purchased from may be returned within 30 days.

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